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Terms & Conditions

Last updated: June 2026 · Frexam Eduservices Private Limited ("Frexam", "we", "us")

The short version: you pay ₹20,000 for an official PTE booking, a free proctored mock test, and Score Protection. Your mock score is your baseline. If your real PTE overall score is more than 5 points below your mock, you can rebook one retake through Frexam at ₹9,500. The full conditions are below, and we send you this document before you pay.

1. Who we are and what we provide

Frexam Eduservices Private Limited (GST 29AAGCF7369C1ZD) is a contracted Pearson PTE Partner. When you purchase the Frexam PTE Booking with Score Protection ("the Service") for ₹20,000, we provide:

  • PTE Academic exam booking on the official Pearson PTE Partner Portal, for the date and centre confirmed with you on a call;
  • One proctored mock test (currently administered on the Gurully platform), included at no extra charge;
  • Score Protection as described in Section 3;
  • A designated point of contact for your booking, reachable on WhatsApp and email.

Payment is taken only after your exam slot is confirmed with you live on the call. Completing payment constitutes acceptance of these Terms.

2. The mock test and your baseline

  • The mock test must be taken after purchase, through the link and process we provide, under proctored conditions.
  • The mock must be completed at least 7 days before your scheduled exam date. If it is not, your booking remains fully valid but Score Protection does not apply (see Section 6 for the refund of the protection component).
  • Your overall mock score is your baseline. Frexam may apply a published calibration adjustment to baselines to keep mock and official scoring aligned; any such adjustment will be stated to you before your mock.
  • The mock may be taken only once. Abandoned or incomplete mocks do not set a baseline.

3. Score Protection: what qualifies

  • A claim arises if your official PTE Academic overall score is more than 5 points below your baseline. Example: baseline 61, official score 55 or below qualifies; 56 or above does not.
  • Scores are verified by Frexam directly on the Pearson Partner Portal. Screenshots or self-reported scores are not used.
  • A valid claim entitles you to one retake booking made through Frexam at ₹9,500 (against the standard fee of approximately ₹19,000). The retake must be claimed and scheduled within 30 days of your result being released.
  • Score Protection covers one exam attempt only: the attempt booked with this purchase. Protection for a retake can be purchased separately.
  • The protection benefit is personal to the named candidate, has no cash value, and cannot be transferred, exchanged, or redeemed as money.

4. What is not covered

  • Score drops of 5 points or fewer below your baseline, which are within normal score variation;
  • Exams missed for any reason, including no-shows, late arrival, or being refused entry for incorrect or missing ID (Pearson does not refund these, and neither can we);
  • Results cancelled, withheld, or invalidated by Pearson, including for suspected malpractice; any finding of malpractice voids Score Protection entirely;
  • Mock tests taken outside our process, taken late (Section 2), or not taken at all;
  • Exams rescheduled to a date more than 60 days after your mock, unless a fresh mock is taken (Section 5).

5. Rescheduling and changes

  • Reschedule and cancellation of the exam itself are governed by Pearson's policies and deadlines, which we will action on your behalf where Pearson permits. Pearson's fees for changes, where applicable, are payable by you.
  • Your baseline remains valid for 60 days from your mock date. If your exam moves beyond that window, a fresh mock (provided by us at no charge) is required to keep protection active.

6. Refunds

  • Before your exam is registered with Pearson: full refund minus payment processing costs.
  • After your exam is registered with Pearson: the exam fee component is non-refundable, consistent with Pearson's no-refund policy. The protection component (₹1,000) is refundable on request until you take your mock.
  • If Score Protection lapses because the mock was not taken in time (Section 2), the ₹1,000 protection component will be refunded.

7. Your responsibilities

  • Provide accurate personal details matching your ID; Pearson's ID rules apply on test day and are described in the official PTE Test Taker Handbook;
  • Take the mock honestly and under the proctoring conditions provided;
  • By purchasing, you consent to Frexam creating and administering your Pearson account and bookings on your behalf, and you accept Pearson's End User Licence Agreement, Test Taker Handbook, and Privacy Policy, available at pearsonpte.com.

8. Liability

Our total liability under these Terms is limited to the amount you paid us. We are not responsible for Pearson's conduct of the exam, scoring decisions, centre availability, or result timelines, nor for consequential losses such as visa or admission outcomes.

9. Transfers, disputes, and governing law

You may request transfer of your Pearson candidate account administration to yourself or another PTE partner at any time by writing to us. These Terms are governed by Indian law. Disputes will first be addressed via hello@frexam.com; failing resolution, they are subject to the jurisdiction of the courts of Bengaluru, Karnataka.

10. Contact

Frexam Eduservices Private Limited
Bengaluru, Karnataka, India
hello@frexam.com