Privacy Policy

Last updated: July 2026 · Frexam Eduservices Private Limited ("Frexam", "we", "us")

In short: we collect only what we need to book your exam, run your mock, and honour the Retake Guarantee. We process your data with your consent, we never sell it, and you can ask to see, correct, or delete it at any time. This policy follows India's Digital Personal Data Protection Act, 2023 (the DPDP Act).

1. Consent and legal basis

We process your personal data on the basis of the consent you give when you book with us or ask us to act for you, and to meet legal obligations that apply to us. When you provide your details at checkout or sign a Service Terms acceptance, you consent to the processing described in this policy. You can withdraw your consent at any time (see section 7), and withdrawing it is as easy as giving it. Withdrawal does not affect processing already carried out, and some records we are legally required to keep will remain.

2. What we collect

Identity and contact details: name, phone, email, city, and the ID details the test provider requires to register you (for example passport details);
Exam data: your chosen test (IELTS, PTE, or the Duolingo English Test), preferred dates, mock test scores, and your official score as shown on the relevant official portal or scorecard;
Mock session recording: when you take your supervised mock, we record your webcam video, audio, and screen for the duration of the session. We use this only to confirm the mock was taken under proper conditions, and to look into a result if it is ever questioned;
Identity verification data: a live photo (selfie) taken at the start of your mock and matched against a government ID you provide, to confirm you are the person taking the test. This check is carried out through a verification provider;
Payment records: transaction confirmations from our payment provider. We never see or store your card or banking credentials;
Communication records: calls, WhatsApp messages, and emails about your booking, kept for service and dispute resolution;
Website data: standard analytics such as pages visited and the referral source (for example a coaching centre code). Our site uses Google Analytics.

3. How we use it

To register and administer your exam booking on the official provider systems (IDP for IELTS, Pearson for PTE, Duolingo for the Duolingo English Test);
To arrange your supervised mock test;
To confirm your identity and that your mock was taken under proper conditions;
To verify your official score and process Retake Guarantee requests;
To send you booking confirmations, reminders, and results-related communication;
To meet our legal, tax, and contractual record-keeping obligations.

We do not sell your personal data, and we do not use it for third-party advertising.

4. Who we share it with

We share only what is necessary, only with parties who need it to deliver your booking:

The test provider (IDP, Pearson, or Duolingo) to register and administer your exam. Their processing is governed by their own privacy policy, which you accept when you register for that test;
Our mock test technology provider, limited to what is needed to run your mock;
Our identity verification provider, limited to the ID and live photo needed to confirm your identity at the start of your mock;
Our payment provider, to process your payment;
The coaching centre or partner that referred you, limited to your name and booking status, solely so they can be paid their referral fee;
Authorities, where required by law.

Where a provider processes your data outside India, that transfer is handled in line with the DPDP Act and the provider's own safeguards.

5. Storage and retention

Your data is stored on access-controlled systems. We retain booking, score, and payment records for as long as needed to service your booking and to meet legal retention requirements (typically up to 8 years for financial records under Indian law), after which they are deleted or anonymised. Mock session recordings and identity-check photos are kept only as long as needed to confirm the mock and settle any retake request, and are deleted once that period has passed.

6. Children's data

Some test-takers are under 18. If you are under 18, a parent or guardian must make the booking and provide consent on your behalf, and we process a minor's data only with that verifiable parental consent. We do not knowingly process a child's data in any way likely to cause harm, and we do not use it for tracking or targeted advertising. If you believe a minor's data has been given to us without proper consent, contact our Grievance Officer (section 8) and we will address it.

7. Your rights

Under the DPDP Act, as a Data Principal you have the right to:

Access a summary of the personal data we hold about you and how we process it;
Correction of inaccurate or incomplete data, and completion or updating of your details;
Erasure of your data once your booking and any retake request are complete, subject to records we must keep by law;
Withdraw consent at any time, by writing to us;
Grievance redressal, through the officer named below;
Nominate another person to exercise your rights in the event of your death or incapacity.

To exercise any of these, write to us at hello@frexam.com. We will respond within a reasonable period and in any case as required under the DPDP Act.

8. Grievance Officer

If you have a concern about how your data is handled, you can reach our Grievance Officer:

Grievance Officer, Frexam Eduservices Private Limited
Email: hello@frexam.com
Bangalore, Karnataka, India

We aim to acknowledge grievances promptly and resolve them within the timelines set under the DPDP Act. If you are not satisfied with our response, you have the right to complain to the Data Protection Board of India.

9. Changes to this policy

We may update this policy as our services or the law change. The date at the top shows when it was last revised, and material changes will be reflected here.

10. Contact

For any privacy request or question:
Frexam Eduservices Private Limited
hello@frexam.com