File a Score Protection claim

Scored more than 5 points below your mock? Submit your claim here. Here is exactly what happens next:

1You submit this form. You get a claim reference number instantly.

2We verify within 48 hours against the Pearson portal or your official scorecard, and confirm on WhatsApp and email.

3You pay ₹9,500 and pick your date. We book your retake live with you, same as your original booking.

Full name (as on your PTE booking)

Phone

Email used for booking

Booking reference (FRX-XXXXXX)

Passport number

Your passport number must match the one used for your PTE booking. Booking reference is on your Frexam confirmation; leave blank if you bought Protection only before reference numbers were issued.

Where did you book your exam?

Exam date

Official overall score

Official scorecard (PDF only)

PDF downloaded from your Pearson account only; screenshots are not accepted. Required if you booked elsewhere. If you booked through Frexam, you can skip this; we verify directly on the Pearson portal.

Claims must be filed within 30 days of your result. Verification within 48 hours. Full conditions in your terms.